Feature Request Board
Quick Reply Cancelled with Door Open
With the new Quick Reply feature, visitors can leave a message with the doorbell if no one is available to answer the door. However, there is no easy way to stop the Quick Reply if you intend to answer the door, usually leading to an awkward moment when the message starts and you're standing in the doorway. For those with Ring Alarm, I'm proposing an additional setting in the App for Quick Replies, where you can designate a door contact sensor to cancel the Quick Reply. If the selected contact sensor triggers that the door has opened, the Quick Reply will be cancelled. This gives the Ring system an easy way to know that you've answered the door and a Quick Reply isn't needed.
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12-07-2021 11:34:26
Responses (6)
- S
I'm so glad that others agree with me. I was searching on the web for a way to do this but found this suggestion instead. I hope Ring will do this. Doesn't seem like it's complicated and increases the value of the feature dramatically.
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19-07-2022 12:41:44
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- B
Yes, I couldn't agree with this suggestion more. I turned off this feature entirely because it's too hard to talk to the visitor on the off chance that I actually need to answer it...
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19-07-2022 12:59:50
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- J
100%. This is a no-brainer. Surprised this wasn't a feature from the outset, this should be an advantage of having both a Ring doorbell and a Ring alarm system. Can't use Quick Replies until this becomes possible.
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04-11-2022 12:11:21
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- W
Dear Team Can we have an option to link a contact sensor to doorbell and treat action "open" as door is being answered so it can be logged as Answered, also if the door is opened from within the "Response Time" under Smart Responses section and doorbell stop playing quick reply message? Or add Smart Responses to Ring API so we can manage it by ourselves?
•2
19-07-2023 11:00:08
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awalker
Cannot second this enough, comes across as automation gone too far and either results in embarrassment or having to quickly answer & disconnect the Ring while going to open the door. Contact sensor would fix this immediately
1
21-09-2021 09:20:44
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