Feature Request Board
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Need to fix motion Alerts
Here's a couple images to share. I have all of my ring devices set for people only. As you can see from the pictures. One of the people only detections is my Dog. He's a small dog, definitely not a people. The other picture is just a motion alert. You can see, there are no people in the image at all. Plus, it isn't a person detected alert. So, if I have people only mode selected. I shouldn't get any standard motion alerts, but only people alerts. Also, my dog shouldn't be triggering a person detection. I also don't appreciate that there isn't a live chat support option for people that pay for the plus plan. Thank you, Gary  
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24-02-2021 20:24:40
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gdf315
Yes, I found the person in the second video. Was hard to see... However, back to the first picture. It is still a dog and not a person. The image is not a recorded motion it is a notification of a person. I do have more examples of notifications from my ring pro recording non-people motion and my battery cameras showing things other as people as people. The idea is not really to complain but to provide information for ring to use to improve their software.
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25-02-2021 22:15:19
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