Feature Request Board

Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.
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Automatically enable speaker/microphone in live mode

When I open live mode from the iOS app, I must manually find and enable the speaker/mic button. There needs to be a way to turn on speaker/mic automatically when I enter live mode. Here's the problem. I'm blind, and I use the VoiceOver screen reader on my iPhone. The ring app is challenging to use because it wasn't tested for accessibility. As soon as I go to live mode, the volume of VoiceOver drops dramatically, requiring me to hold the phone to my head to hear my screen reader. Then, while holding the phone to my head, I need to perform swipe gestures in order to navigate past several controls before I finally get to the enable microphone button, and select it. This is awkward, as you might well imagine, and prevents me from immediately being able to talk to whoever is at my door. I'd like you to fix three things.  1. Add a setting to automatically enable speaker/mic in live mode. This same feature was requested on this forum three years ago, and it's a simple feature that is long overdue. (Here's the discussion: https://community.ring.com/conversations/ring-video-doorbell/always-on-speaker-microphone/6580373b51f6e6fe78c7dfdf?lang=en) 2. When I enter live mode, don't reduce the volume of my screen reader. I need to be able to hear my screen reader while I hold the phone in front of my chest. I submitted a support ticket regarding this a couple of months ago, and there has been no response or action. Very disappointing. 3. At the very least, when I enter live mode, move the enable microphone button so that it is the first control on the live screen, which will make it much easier for me to find and activate as a blind user. If you need blind users to test your accessibility improvements, feel free to reach out to me. I'd be happy to help. You've got a lot of low-hanging accessibility fruit here, and it should not take a lot of effort to improve on your current inaccessible product.

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08-07-2024 04:54:56

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