Feature Request Board
Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.
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Annoying "Premium Plan" Orange Pop Up Banner
app-request
Someone at Ring must have decided to add an orange pop up banner trying to push people to upgrade to the Premium Plan. THIS IS REALLY ANNOYING AND A TERRIBLE IDEA. I contacted customer support and they said that would pass my "feedback" back to Ring. Totally unacceptable. I have used Ring products for years and never had anything so annoying. Remove the pop up immediately or be prepared to lose MANY customers. Terrible job, Ring.
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04-02-2025 01:01:47
Responses (1)
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bwolfman
I'm dealing with the same issue. Annoying. The upsell started for me when I added in new cameras. I immediately reached out to support - and they told me that after the 30 days of "Complimentary Premium" the orange nag box would disappear. After waiting for those 30 days - the box has turned to "Want to resume premium features? Learn how".Support indicated they can't fix it - and now says the reason is because I'm 3 months out before my 1st Gen Protect Plan expires - and will be moved to the double the cost service plan. So, apparently, I'll be haunted by this nag screen for 3 more months.... I have 0 confidence that it will actually be resolved then.
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12-02-2025 04:10:35
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