Amazon Alexa + Ring
Smart Lighting on Echo 4
Got a couple new smart lights, A19 bulbs. I don't have a bridge but saw that my Echo 4 can function as a bridge. I have the Echo tied to my Ring account properly. I flip the switch for the light, scan the QR code, it finds the bulb, does a software update, and then goes to the screen showing the Echo connecting to the bulb. It sits at that screen for a while and then eventually errors out. 
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02-06-2021 12:48:56
Responses (7)
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I have been to that help page many times. As mentioned, I get through all is the steps and all the way to the very last sentence on the help page and that is where it fails.
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02-06-2021 09:50:09
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- M
Thank you for the quick response! Does this happen for both of the A19 bulbs you have? If possible, try completing this process on another mobile device entirely, as this can rule out many mobile device factors. If this concern persists despite trying the above, this may require a more in-depth look from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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03-06-2021 04:07:08
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Same thing happens with both bulbs and from my wife's phone too. I'll call in. (I called in once before and we were waiting for level 2 help. I had to go so we scheduled a call back but I never got the call at the scheduled time.)
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03-06-2021 05:16:36
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I've called in three times now and have not gotten anywhere. Today, I got to what I think was an Amazon tech who asked if I had gotten the light setup in the Ring app, to which I said no, and was told this is a Ring problem and then I was hung up on. Will you guys just send me a Ring Bridge free of charge?
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07-06-2021 12:42:05
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Marley_Ring
Hi there, @_dustin! As long as you have the Echo 4th gen or later, or the Echo Show 10 3rd gen or later, this should work. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360059329551-Using-your-Echo-devices-as-a-Smart-Lighting-Bridge) for helpful tips and steps on using your Echo show as a Bridge. If possible, I recommend also having the Echo Show close to both your wifi router and the Smart Lighting Bulb. Feel free to let us know how this goes! :)
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02-06-2021 06:54:50
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