Amazon Alexa + Ring
Motion alerts stopped working on Alexa devices
We have a Ring doorbell 2 and a few Alexa Dots. Until recently motion was announced on the Alexas along with doorbell rings but recently the motion alerts have stopped but rings are still working. I’ve tried: * rebooting the devices * check that motion announcements are enabled in the ring Alexa app * disable and enable ring skill We have a chime in one room which is working for movement alerts. I’ve created a routine that turns a light on when there is motion which is working too.
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13-08-2021 05:29:34
Responses (22)
- S
Same here, no motion notifications reach the echo devices, but rings do
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16-08-2021 11:50:51
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- C
Hi neighbors! Since a few of you are having similar concerns, I’d recommend starting with the basic troubleshooting steps first. You can find some troubleshooting tips for when your Ring and Alexa features stop working in our Help Center Article [here ](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-). I’d recommend looking through those steps, and if that doesn’t do the trick, you can reach out to our support team at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). Additionally, you can [click here to go to Amazon’s Alexa Help Center ](https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230)for more in-depth troubleshooting support as well. Please feel free to report back in this thread on what solution works for you or what solution support recommends. :slight_smile:
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16-08-2021 11:21:08
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- V
Same here. I followed all troubleshooting steps but motion alert does not work on my echo dot 3s and echo show.
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19-08-2021 06:55:47
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CHi @vinaydesai. In that cause, I'd suggest contacting our support team [here](https://support.ring.com/hc/en-us/articles/213608406) or Alexa's support team [here](https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230) so they can take a further look into this. They'll help run through all of the applicable troubleshooting steps with you in order to get your Ring and Alexa integration back up and running.
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19-08-2021 09:45:20
- R
Mine stopped working also. The doorbell works, but non of the motion alerts via Alexa. I get alerts on my iPhone, but Alexa no longer says "someone is at your front door" I disconnected and re-connected skill. Same issue. I already went through all troubleshooting steps. @Caitlyn_Ring This is an issue on your server. Fix it and stop pushing the blame on others. Your iOS app also now has issues refreshing cameras upon opening app
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20-08-2021 07:20:11
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Fraymundo
I have the same exact issue, echo dot 2/3. Routines work for spotlights, etc. but ring doorbell motion/Doorbell press does not announce on Echo dots just mobile devices.
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14-08-2021 09:09:57
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