Full screen streaming on Alexa not working for Stick Up Cam
Hi All, I have 6 Stick Up Cam Solar 3rd Gen, 2 Floodlight Cam Wired Plus and an Echo Show 15. When I ask Alexa to show one of the Floodlight cameras, the stream is displayed in full screen and I can stop it by saying "Alexa, Hide [camera name]". When I do the same with one of the Stick Up cams, the stream is displayed in a small window on the bottom right rather than in full screen. Side effect of this is I can't hide the camera stream unless I first, manually, enlarge it to full screem by pressing the 4 diverging arrows on the screen. Does anyone know how to show the stream in full screen also for the Stick Up Cams? EDIT: I have noticed if I give the order twice in a row, i.e. if I ask again to show the stick up camera when the small PIP stream is shown, then it shows it as full screen. But I can't seem to find a way to make it work in the Alexa routines :-( Thank you!
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20-07-2023 01:33:25
Responses (3)
- C
Hi @Caitlyn_Ring , thank you for your reply. I have followed your suggestion and now the situation is even worse as all cameras are now shown in the small PIP picture. The only workaround I have found to show the camera feed in fullscreen is to give the order twice. First "Alexa show front door" and right after "Alexa show me the front door". The first command opens the small window, the second opens it at full screen. But unfortunately I haven't been able to figure out how to do it with custom Alexa Routines as I can only create one custom action. I have tried using the AND to join the 2 actions (see below) but doesn't seem to work. "Alexa show front door AND Alexa show me front door" I believe it needs the first command to be completed before starting the second one. I know I can add a wait time in the middle but then the 3rd command (see below) is not executed. "Alexa show front door AND Alexa wait 10 seconds AND Alexa show me front door" Any further suggestions? Cheers
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27-07-2023 10:22:24
- J
Hi @CannaLucente. I'm happy to chime in. The next best step would be to reach out to our support team to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-07-2023 09:18:59
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Caitlyn_Ring
Hi @CannaLucente. Try following the troubleshooting steps for the Alexa integration [here](https://support.ring.com/hc/en-us/articles/360050781811-Ring-Alexa-Skill-Stopped-Working-). Usually unlearning and relearning the Ring Skill in the Alexa app can resolve issues with the integration.
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21-07-2023 09:42:08
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