‎Echo not announcing correct name

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KMWNAZ

Echo not announcing correct name

hardwired-video-doorbell

troubleshooting

amazon-alexa

My Echos are not announcing my Ring doorbell correctly. It’s name Gainey Front Door and it announces “Someone at front door bell on” Any ideas how to fix this?

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29-05-2024 02:36:10

Responses (1)

C
Caitlyn_Ring
Hi @KMWNAZ. Is the name of this device the same in both the Ring app and the Alexa app? Make sure you have edited the device name in both apps, and ensure that both apps are fully updated to the latest versions available. Another troubleshooting step you can try is to unlearn the Ring Skill in the Alexa app and relearn it.
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29-05-2024 06:47:24
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