Smart Lighting
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C
Step Light not working
device-settings
My Step Light stopped working and I assumed it was due to a dead battery, so I changed it with a new battery, but now it won't turn on. I have tried plugging it into the USB to charge and usually that will get a double flash, then a slow flash while it charges, but nothing. I can't find a reset button. I have removed the battery overnight and tried reinstalling it, and still nothing. Is there a reset button, or any other ideas about how to recover this step light?
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04-04-2021 02:27:52
Responses (1)
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Marley_Ring
Sorry to hear about this, @CFS! Great call on charging the battery, as this should indeed have resulted in some light indicators. If removing and reinserting the battery did not resolve this concern, it may need a closer look from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know of any solutions you find! :)
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06-04-2021 03:25:56
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