Ring Bridge - Numerous Online Offline Messages

Spent an hour on phone with some call center waiting for them to contact Advanced Support in the US - total waste if time. I could have just emailed my questions and waited for a reply - less frustrating! They couldn’t even tell me what the lastest firmware was for the Bridge was - support has gone way down hill - I dread every time I have an issue with ring now - can’t wait to start replacing my products with another company