Smart Lighting

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U
Pathway lighting and hard-wired “smart” bulbs go offline every 2-3 days, no permanent fix for this yet?
troubleshooting
bridge

It appears at least twice a week my pathway lights and hard-wired smart bulbs go offline and become unresponsive to light schedules or manual on-off commands in the Ring app. It is extremely frustrating coming home from work and the entire house is dark in the evening. Resetting the Ring Alarm Pro base station appears to be a temporary fix but has to be done twice a week. This is unacceptable. Multiple calls with multiple tier customer support with no solutions. Replaced base station as last effort but still unresolved. Why is the bridge going offline? Can the lighting be switched to an independent bridge instead of using the one built into the Ring Alarm Pro base station? Anyone else having this issue? Been going on for at least a month.

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19-02-2023 08:12:04

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