Smart Lighting
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All of my ring smart lights say they are offline
All of my lights were successfully connected to my bridge and worked flawlessly. A week or two later still fine but all of sudden the light symbol on the app started saying offline. The bridge still says it's online but all of the lights say they are offline. I've reset the bridge, changed networks, logged out/into, and cleared the cache of the app. No success so the only I have yet to do is remove and add all the lights back to my home. Before I do that is there anything less hands on I can do for this issue?
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03-07-2021 05:15:44
Responses (3)
- U
The same is happening to me. My lights worked fine for several months, then went offline. After some googling, I rebooted the bridge, and that worked. For about a month. Now my lights are offline again, and rebooting didn’t work, so I reset the bridge by unplugging, as suggested here. Nope. Lights are still off.one. I guess I now have to… what? Remove the lights from my account? When I go through this process, I stop at the red warning that tells me removing the lights from my account is permanent. Is this literally true, or will I be able to add the lights back to my account? There’s certainly a light bulb joke in here somewhere… How many support thread posts does it take to turn on a light bulb?? 🤪
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05-06-2023 13:58:11
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- J
Hi @userjl. The warning you see is basically letting you know that once you remove the Smart Light, it's irreversible, and you can't add it to your account again until you do another setup of it. You are okay to remove your Smart Lights and add them again with a new setup. If you are still having the same concern after setting them back up again, reach out to our support team to further investigate.
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06-06-2023 17:51:47
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Stevenciu
Thanks, unfortunately I will have to reset and reconnect all of the lights that show as offline. Apparently, something happened that those lights did not get the latest update.
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31-05-2023 23:59:48
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