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A19 bulbs not turning off automatically

I recently purchased 2 of the A19 smart bulbs for use on my patio. I have two single bulb light fixtures. I installed the bulbs, have full manual control of them, and have them set on dusk to dawn schedules 7 days a week. At dusk, the lights turn on as expected. The problem is they never turn off. I can manually turn them off, but that defeats the purpose of a “smart” bulb. Anyone have this issue before or have any idea what is wrong? I worked with a Ring Agent and they verified my settings were correct. They did a firmware/software update and said the issue should be fixed but it did not resolve the issue. I called them again today and I’m extremely doubtful the suggested steps they gave me (manually turn the bulbs off) fixed the issue.

10859

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2

22-04-2020 04:50:39

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