Wiring the Ring Intercom with a BPT Agata Video Handset
Dear all,Please could you help. I have a BPT Agata video handset in my building. When I was looking at the ring intercom, 2 reveiwers said despite it being 'unsupported', the ring intercom does support it for audio and unlock, just not video.The problem is, I can't for the life of me find which cable to use and what to wire into where. I've seen a few replies on this community that also mention it works. Does anyone know how to wire it up?Many thanks!
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05-12-2022 16:15:58
Responses (2)
- J
Hi neighbors. If you need any further assistance with your Ring Intercom, we have these Help Center [articles](https://support.ring.com/hc/en-us/sections/4417082373780-Ring-Intercom) that provide information on the Intercom. You can also reach out to our [Intercom support team](https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support) for assistance.
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07-12-2022 17:09:33
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BlackDee
I had the same issues with my Came/BPT Agata VC.It worked the first time but the audio wasn’t great and now it’s not working after I reset.What I did was use the “B” wire. Just two cables to plug into each of the B terminal ports.You have to remove the video display/handset which should be easy, to get access to the back of the device.Give that a try.Hope you have some better luck
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05-12-2022 18:44:11
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