We couldn't connect to your ring doorbell, constantly spinning white light

I have recently purchased a ring device. I set it up not realising I was logged into my grandads account. Initially the doorbell set up fine. When I realised the error, I disconnected the device and then removed the address from his ring account. I set up my own ring account and connected the chime without issues. The doorbell on the other hand has been useless. I have tried to set it up on the ring app, it connects to the device and then prompts to connect to the wifi. It connects to the ring set-up network and then after a while states “we couldn’t connect to your ring doorbell” and has instructions for resetting. I do the reset, it flashes blue, then the spinning white light starts with a chime and that is as far as I get. The spinning light does not stop. I have left it for hours and it still spins. I cannot get it to connect. I have tried resetting the device, my phone, the Internet. I have changed and tried both the 5ghz and 2.4ghz. I have tried a different device. I have moved it to right next to the router. I have tried everything and the light doesn’t stop spinning nor does it connect. I can’t seem to access any contact information for the UK and links on here don’t work. It worked previously until I tried changing the account and now it has nothing but issues.