Responses (4)

T
Tom_Ring
Hi @user_c138e5. Do you happen to have an Alexa Device linked to this doorbell? If so, the Alexa device may be activating a Live View and causing the long video lengths. Try investigating the Alexa app if this is the case and let us know.
0
•
03-10-2024 17:07:07
•
Reply
T
Tom_Ring
Hi there! We just wanted to follow up and see if you were still running into this issue? From our research into this, it looks to have resolved itself on Friday, 10/4/2024. Let us know, thank you.
0
•
08-10-2024 15:35:08
•
Reply
S
Shotla
My Echo devices show ring button presses and this video is kept short, however, today I set up a FIRE TV to display my ring cameras/doorbells, after closing the video feed on the FIRE TV the recording isn't available on ring.com or the ring app for 12mins, this is because it is still recording, even though I have no active connections, again this causes two problems, 1. the battery on the ring device depletes. 2. I can't access the video file for 12mins to see what triggered the event etc. Really annoyed, as I only purchased the FIRE TV for this reason and not it has caused an unwanted result. Is there a different voice command we can give Alexa to end the connection instead of just closing the active view maybe? Please help!
0
•
04-11-2024 09:41:00
•
Reply
U
user_4a8052
Having the exact same issue. Records for 12 mins not always but here and there and it's burning thru battery both my ring cameras are doing it. Have you figured out a fix?
0
•
10-01-2025 06:27:51
•
Reply