Poor wifi
Had doorbell 1 yr & still not working as poor WiFi signal! Checked with WiFi provider all good. Spoke with Ring & they suggested buy a chime pro 2 but reviews are really bad, I do not want to spend more money £49! If still won’t work. When you speak to customer service they just try to sell you new product. Their advert clearly says buy doorbell & all will be great they do not say you then have to purchase other Ring products to make it work. I wish I’d never brought it as it is so frustrating, I’m thinking of contacting Trading Standards as I am at a loss. Glad I’ve read other reviews so I know it is not just me
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05-10-2020 09:25:41
Responses (1)
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Tom_Ring
Hi @Tp2. We have a great [Community Article](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751#M5) that explains wifi connections as it relates to your Ring Doorbell. If your wifi signal is too weak due to distance or interference, it may perform poorly. A Chime Pro is a wifi extender that works specifically for Ring products. Once you have a Chime Pro online, you'll need to [connect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) your Ring Doorbell to the Chime Pro. Let me know if this information helps!
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07-10-2020 03:49:53
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