Doorbell goes off line
My ring doorbell goes offline after a few days. I plug it into recharge and the device connects again to go offline after a couple of days again. There is a good WiFi signal and RSSI is showing green.
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06-02-2025 19:24:18
Responses (2)
- U
Yes, as soon as it is connected via the USB cable it comes back online and works for a few days, battery indicator is above 80%.
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08-02-2025 12:54:02
- C
Hi @user_d2bc29. If you haven't done so already, please try resetting the Doorbell by holding down the setup button for 20 seconds. After the reset is done, walk through a new setup in the Ring app using the steps under Set Up a Device. If the Doorbell still exhibits this same behavior after trying those steps, please follow up with our support team to take a closer look. You can get in touch at one of the numbers here, or @Ring on Facebook, X, or Instagram.
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10-02-2025 21:06:15
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Justin_Ring
Hi @user_d2bc29. Does your Doorbell become unresponsive untill you charge it?
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07-02-2025 19:45:24
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