Chime Pro Sending Ping Of Death Packets
My Zyxel 3301 Router is reporting that the Ring Chime Pro v2 on the 5Ghz segment of my Wireless LAN is sending Ping Of Death packets. These reported attacks occur 6 hours apart and run at 1 second intervals for a total of 22 packets, (so for 22 seconds), then stop. The packet size of each is 4460 bytes.Some of the 22 packets in each block are targeted at my router at XX.XX.XX.XX, others are targeted at external ip addresses including XX.XX.XX.XX and XX.XX.XX.XX which I believe could be Amazon locations. Is my Chime Pro v2 faulty? Has anyone else experienced this?
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12-01-2025 10:23:15
Responses (3)
- P
Ring customer support supplied me with a new Chime Pro which I installed yesterday evening but, sadly, the exact same problem occurs with the new device. I have applied a MAC filter on my router to deny ICMP from the Chime Pro to the WAN and this has now reduced the occurrence of the Pings of Death in the log to two targeted at the router’s ip address each one second apart as before, this happens at six hour intervals. Of course, the POD’s are still happening in the background, they’re just not logged anymore and are not being passed out to the WAN. I suspect the Chime Pro is trying to do something it should be doing, but the router sees this as a series of Pings Of Death - but I'm purely guessing here. Does the Chime Pro do anything on a six hourly basis, such as reporting, checking for updates etc? I wonder if anyone had the chance to interrogate the device I returned? Best Regards
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21-01-2025 14:13:24
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- P
Hi @Caitlyn_Ring What information do you need re my network config. Let me know and I'll add it. Best RegardsPeter
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21-01-2025 14:18:06
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THi @peterlb. To troubleshoot these specific concerns, you'll need to reach out to our support team directly. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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22-01-2025 15:22:38
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Caitlyn_Ring
Hi @peterlb. We'd likely need more information about your network configuration to look into this further. When you have a moment, please reach out to our social support team @Ring on Facebook, X, or Instagram. You can also reach out via phone at one of the numbers here if you'd prefer that.
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14-01-2025 19:18:14
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