Videos never loading & disappearing

I have had an issue the past few months where I get a notification from the Ring camera saying my door camera detected motion. There is no preview of the motion shown on these notifications, as is typical. When I click on the notification, I am brought to the ring app and a “Video processing” message over the live view. I have given it up to 10 minutes, the video never processes. When I leave the app or close the live view, the instance of motion disappears altogether. I have a screen recording of this happening. I spoke with customer service earlier this week and set all my motion settings to the max, which helped with a separate issue of my camera missing me entering and leaving the door, but did not help with this. This is frustrating, but mostly scary as a person living alone. Weirdly enough, it seems this only happens with motion not related to my door moving. For example, this never happens when I open the door and leave, but always happens when motion is triggered by something else like someone walking up to the door.