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Ring Video Doorbell

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Video Clips Can NOT be Displayed!
black-video
troubleshooting

Suddenly, I can no longer view ANY video clips that were created by my wired Ring doorbell in the last 24+ hours. Nothing I've tried so far fixes the problem. It's not clear what caused this problem. Some complications, however, include: * Apparently, a Cloudflare outage occurred yesterday (i.e., on 06/21/22) that negatively impacted Ring customers. * Ring may have attempted to perform an automatic firmware update on the impacted device. * The Ring device which is experiencing the problem uses Ring's End-to-End Encryption feature. Some additional information: * I'm assuming it's NOT a Ring app problem since the same problem occurs on multiple computing devices. * I can view “older” video clips on the problematic Ring device (i.e., that were created a couple of days ago) – just not ones that were created in the last 24+ hours. * I can view both older and newer video clips from other Ring devices. * Surprisingly, Ring's Live View feature works on the problematic device (albeit with the same problem I reported in another Ring Community thread). I am UNABLE, however, to view the video clips resulting from using the Live View feature (if the video clips were created in the last 24+ hours). * The RSSI for the impacted device has consistently been “45" (or lower/better) since the problem began. * The Transformer Voltage has consistently been shown as “Good” in the Ring app since the problem first appeared. * The reason I suspect that a Ring firmware update may be at least partially at fault is that automatic Ring firmware updates seemingly occurred on other devices this morning. * My Ring subscription renewal date is months away. Obviously, time is of the essence in fixing the problem. Worse yet, I have an incredibly busy schedule and don't have time to waste in attempting to fix the problem. Thurs, any (helpful) insights would be appreciated. Thanks.

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22-06-2022 04:06:35

Responses (3)

  • F

    Is anyone using the Ring End-to-End Encryption feature? If so, are you still able to view video clips?

    0

    25-06-2022 11:26:35

    • C

      A post was split to a new topic: [Can't view videos with E2EE enabled](/t/cant-view-videos-with-e2ee-enabled/217373)

      0

      03-08-2023 11:03:09

      • C

        0

        03-08-2023 11:03:15

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