Hi @user33526. Try having the person who added you as a Shared User remove your invite and send it again. Follow the steps in the invitation email once more to see if it goes through. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-01-2023 04:46:01
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Justin_Ring
Hi @user33526. Try having the person who added you as a Shared User remove your invite and send it again. Follow the steps in the invitation email once more to see if it goes through. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-01-2023 04:46:01
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