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Ring Video Doorbell Pro hardwired bell
hardwired-video-doorbell
I just installed my Ring Video Doorbell Pro. It's hardwired to the downstairs bell with a Ring Chime upstairs. On initial setup when I pressed the button the downstairs bell would ring. Now when the button is pressed only the upstairs chime will sound. Then the Ring gives a blue circling light and says it's in setup mode Everything is connected correctly. I can see the camera is on in the Ring app. I just can't get the hardwired bell to ring or figure out why it keeps going into setup mode Can anyone help?
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14-11-2021 12:43:09
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Marley_Ring
It sounds like the Doorbell Pro may have fallen offline. Try reconnecting your Ring device by following the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) and ensure to choose the 2.4 Ghz wifi connection. Once online, pressing the button should sound your chime kits. Please also reference the [installation guide](https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-) to ensure your Pro Power Kit has been installed properly.
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15-11-2021 06:57:07
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