U
Ring doorbell not showing any feed
connectivity
battery-video-doorbell
troubleshooting
For the last few days my ring door bell is not picking up motion and if it is I am getting an error saying this event did not record correctly. Live view is saying camera preview not available. I have updated my app, reset the device, my wife is working fine. There is no reason for it Any help or suggestions please
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14-06-2023 05:36:13
Responses (1)
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Caitlyn_Ring
Hi @user48146. I'd recommend checking the [signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) on the Device Health page. There will be a number next to RSSI, which indicates how strong or weak the signal is. If that's within a good range, the next thing you can try is a quick [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) of your Doorbell. The reboot option is located on the bottom of the Device Health page, and should only take a few minutes. If this issue persists after checking the signal and performing a reboot, I'd suggest reaching out to our support team to explore other troubleshooting options. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-06-2023 05:43:37
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