Ring doorbell going offline but it's actually connected
Recently two days ago my hard-wired Ring Doorbell Pro constantly goes offline. However, from my router, I can see the Doorbell has very good connection. It is assigned an IP address, and I can ping it. Also, all my other Ring Stick-up Cameras, which connect to the same Wifi, are online. What's more mysterious is that the Doorbell can continue to detect motion and respond to the button. And once it has detected motion or being pressed, it goes back online again. But, it goes offline after a few minutes. Is there a bug in Ring's server side that determines whether a device is online or not? Or is there a bug in the latest firmware? I have tried resetting and everything else.
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31-12-2024 09:03:12
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Caitlyn_Ring
Hi @user_6ead9d. Check that you have the latest version of the Ring app downloaded. You can uninstall and reinstall the app to ensure this. I'd also recommend rebooting the Ring Doorbell using the reboot option on the Device Health page.
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06-01-2025 10:00:52
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