Ring Doorbell generation 2: Mechanical doorbell not working
Hi all, Recently i installed my newly purchased Ring doorbell gen. 2 and hard-wired it to my existing doorbell setup, which is an 8volts AC doorbell adapter and a mechanical doorbell ( a ringing bell ). Basically by replacing my old doorbell button with my Ring doorbell gen. 2. Took off the wires of my old doorbell button and connected them to my Ring doorbell gen.2. I did not use a resistor, since from the install instructions i understand that a resistor only is required when not using a mechanical doorbell in your setup, since the resistor replaces the mechanical doorbell. I also did not use a diode, since my doorbell is not digital. My Ring doorbell receives power, indicates in the app that it is hardwired, but when i press the doorbell, my mechanical bell is not working. It was working perfectly before i installed my Ring doorbell gen. 2 Any ideas on this? Kind regards, Michiel
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05-11-2020 02:34:34
Responses (1)
- M
Thanks for your reply, I have configured my ring doorbell to use a mechanical bell, but still it doesn't work. My mechanical doorbell is brandless, but is a mechanical bell using a hammer, so I suppose it should just work. I have measured if there is power supplied to the bell when pressing the ring using a multimeter and it became clear that there is no power supplied to the bell when pressing the button on my ring. I also have tested the mechanic bell by disconnecting the wires from my ring and holding them together. Then the bell rings like it used to do, so it seems the problem is that my ring is not supplying power to the bell. How to proceed? I wanted to upload some pics and a screen dump of the config of my ring, but the add file button does not work. Kind regards, Michiel
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07-11-2020 04:18:44
CHi @MichielZ, happy to chime in here. If your mechanical chime kit does not have a brand name or model that can be verified as compatible with your Doorbell, then it's possible it is not compatible which is why it is not working. You may need to replace the chime kit with one that is compatible, but you can double-check with our support team first by giving them a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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09-11-2020 11:51:31
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Tom_Ring
Hi @MichielZ. I would check to make sure that your Chime Kit is on the [list of compatibility](https://support.ring.com/hc/en-gb/articles/210644123-Ring-Video-Doorbell-2nd-generation-Chime-Kit-Compatibility-List). If it is not on the list, that might be why it will not work. Also, make sure that your Device settings in the reflect that you have a mechanical chime kit. I hope this information helps.
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06-11-2020 08:43:58
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