Hi @user29249. If your Doorbell is not going into setup mode, try doing a factory reset to see if it will then enter setup mode. To do a factory reset, you have to press and hold the setup button for 20–25 seconds. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
05-12-2022 04:19:17
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Justin_Ring
Hi @user29249. If your Doorbell is not going into setup mode, try doing a factory reset to see if it will then enter setup mode. To do a factory reset, you have to press and hold the setup button for 20–25 seconds. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
05-12-2022 04:19:17
•