The front screen has got a really big crack across it which means it’s really difficult to see anything at night and restricts few in the day. Can I get a new one from somewhere?
Hi @Sally1502. Our support team can look into what options are available for you regarding a replacement after they check the [warranty](https://ring.com/warranty) on your device. You can give them a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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19-07-2021 11:32:01
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Caitlyn_Ring
Hi @Sally1502. Our support team can look into what options are available for you regarding a replacement after they check the [warranty](https://ring.com/warranty) on your device. You can give them a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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19-07-2021 11:32:01
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