Live View not loading while device connected

Question

When i am in the ring dashboard mine shows a current view and when I tap to go to live view it says trouble connecting. When I look at device health everything is connected. This has been going on for a week and nothing has worked.

Caitlyn_Ring · Answer

Hi @user48291. While on the Device Health page, check that your Ring Doorbell is receiving a strong enough signal. You can learn more about signal strength [here](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength). Next, we have several troubleshooting tips for Live View [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). If this issue persists, you can get in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth assistance.

system · Answer

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Ring Video Doorbell

Live View not loading while device connected

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