Hi @akhayden3, if you would like for someone to take a deeper look into your video history, please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They will be able to provide you quick and in-depth troubleshooting to address your concern. Alternatively, if you are able to share the url for the Ring video, you can copy and paste the url in a reply here for other neighbors to view and review with you!
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24-01-2020 06:58:40
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Chelsea_Ring
Hi @akhayden3, if you would like for someone to take a deeper look into your video history, please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They will be able to provide you quick and in-depth troubleshooting to address your concern. Alternatively, if you are able to share the url for the Ring video, you can copy and paste the url in a reply here for other neighbors to view and review with you!
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24-01-2020 06:58:40
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