Responses (28)

• M

  mkarp1850

  Any luck on a fix? I have the same issue

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  16-03-2021 08:06:45

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  V

  vikfontaine

  Still nothing. Contacting support is nearly impossible too. I've tried resetting it and it was no help. Has to be with the latest update.

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  17-03-2021 03:25:21

  A

  aangel59

  I have the same problem as well.

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  29-03-2021 03:18:18

• K

  Kelly29

  I have the same issue, tried resetting it, unistalled the app and its still there, but when you look back at recording of live view it's not there. Annoying as it was fine yesterday (16th March) but isn't now

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  17-03-2021 07:33:51

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• C

  Caitlyn_Ring

  Hi neighbors! Thanks for calling this out. If possible, can. you please share a screenshot example of the green line you're seeing on the bottom of the Live View? Additionally, can you let me know which version of the Ring App you're running and if you're on Android or iOS?

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  17-03-2021 07:44:12

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  J

  JulieArnold

  I have several cams, different types, and they all have this green bar as well. Latest update, Android system.

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  28-03-2021 03:10:29

• V

  vikfontaine

  Here is a picture of the green line on the bottom of live view. I'm running the most current version of the app available in the app store 3.37.0. I'm using Android.

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  18-03-2021 12:39:58

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• W

  wjwong54

  I am seeing a thin green line on the bottom of the live view video in portrait mode but not in landscape mode (full screen); however, looking at the screenshot does show a thin green line on the full screen image. Phone: Motorola Moto X4 running Android 9 Ring device: Video Doorbell Pro (installed 2018) Ring app: v.3.37.0 

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  18-03-2021 03:49:02

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  W

  wjwong54

  Here is the landscape live view screenshot - must see the image at full resolution to see the green line. 

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  18-03-2021 03:51:14