Doorbell 3 - no Live view
Bought Ring Doorbell 3 plus one Indoor Camera and one Chime Pro two weeks ago, and all worked fine. Now we can not connect to live view on the Doorbell 3, though the indoor camera works fine. All we get os the blue spinning circle and ACTIVATING DEVICE...... inndor Cam is working from Chime Pro due to its location. Device Health Report says everything is fine Internet speed and strength are fine. It doesnt work on either the Ring or Rapid Ring Apps (ios 14.4) I am currently remote from the system so on a different WiFi, this morning I disconnected WiFi and tried Live View via 4G and it worked, switched WiFi back on and back to square one, only now it won't work on 4G either. There are countless posts on this issue there is obviously and issue with Rings Devices/Firmware
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16-02-2021 11:58:21
Responses (5)
- S
Thanks for coming back,Thats what we are doing now working, but unfortunately the indoor cam suffers . We had done the resets several times as well. I dont see how we need to use the Chime Pro for the Doorbell when my router is circa 8 feet away and in clear line of sight. Your solution suggests we need another Chime Pro? Anyhow we are working for the mo, but my point remains why am/was I (and so many others) having the issue. Thanks again Ian
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17-02-2021 01:32:17
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- D
I’m having problems with the live feed. Only turned it on yesterday. I’ve checked WiFi signal v good. Seems it’s not as good as the advert suggests. Only working 1/4 times I access it or the alarm goes. Any one else
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18-02-2021 10:55:20
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- N
Dear Ring, I've had it with your product, it's not fit for purpose. I have 70MB internet, a mesh node within 6 feet of the bell and an RSSI of around 40, but still miss rings because it won't connect, and live view fails as much as it connects. (but change a video setting or clear cache and it works.) You must have hundreds, if not thousands, telling you the same thing, but still you trot out the "poor signal" myth. If your product is so fragile, it's simply not fit for purpose. If I could get a refund, I would, and no, I don't want another 45min with one of your people telling me it's my system; it's not, it's your product, and you need to read the reviews and do something.
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05-07-2021 12:47:49
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- N
My system hasn't changed at all, but your software has, and now, live view connects first time every time. You've continually told customers poor connection was their problem, and now you've fixed it covertly. Not the best business practice!
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25-09-2021 08:25:29
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victortan
my doorbell doesn’t work since 4 am today! wifi has strong connectivity took off battery and charged it and put back in but still not working. doorbell is not recording when someone is at the door, it does not send notifications cannot view any recordings live view doesn’t work
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17-12-2020 10:39:35
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