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M
No live view
troubleshooting
Hello live view not working since 1pm even though wi-fi and internet at full power and working perfectly anyone having issues really frustrating thanks
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21-11-2020 08:44:56
Responses (12)
- L
I'm having the same issue with mine. I've done the reset steps; to no avail. Were you able to fix yours? If so, how did you fix the problem?
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26-06-2021 07:37:03
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- K
I've been having the same issues with live view ever since they changed everything. I've unplugged, reset & checked wifi and still I'm having these issues. What else can I do other thanpull this from my wall?
•0
14-07-2021 02:03:41
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Boone
> @Macsbaby wrote: > Hello live view not working since 1pm even though wi-fi and internet at full power and working perfectly anyone having issues really frustrating thanks Hello @Macsbaby , Typically the inability to get "Live View" is related to a Wi-Fi issue, but if your Wi-Fi is unchanged and "Live View" had been working fine for a long time, there are some steps I would initially start with (and try the next steps if the issue persists : - Temporarily unplug/remove the power source to your Ring Device about a minute and then restore power and wait for the device to "wake" back up again. - Reset your Wi-Fi router. - The Ring App that you are using to get the "Live View", such as your smartphone, try closing the Ring App and cycling that smartphone off and then back on. - Tap the reset button on your Ring Device. - Try the steps outlined in this link: [https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device) - Try a hard Factory Reset on your Ring device by pressing and holding the Reset button for 20-seconds which will automatically start a setup, and the complete the setup procedures again. - If the above steps do not fix the issue, call Ring Support for additional help at: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) I hope you find this information helpful. :)
1
23-11-2020 12:10:43
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