My extension on subscription

Yes question my house got broken into show ring proof of that and the statement saying I’m the one who called the police because system malfunctioned and since ring didn’t honor the warranty I had to replace the system and 2 cameras anything could’ve happened my kids could’ve been home and the rep apologized for everything and he said he was putting in the computer as we spoke and I asked until I replace the system could we just hold off because I would only had 2 cameras 5 cameras plus 2 ring doorbells and he said yes I could call or text for setup then we got disconnected when I called today they said they see the the notes about everything but not how long the extended period is and I told them the same that we got disconnected before he said and I waited for the callback so I replaced the system and the cameras went to turn it on and they automatically went and applied the extension when I didn’t know and I told them it was supposed to be I call when I have got everything ready so I did and still it hasn’t be resolved