Hi @user46372. The Ring Community is a public forum, and personal information cannot be gathered here. Therefore, Ring Protect Plan issues cannot be resolved here. The next best step for your concern is to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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29-05-2023 19:07:16
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Justin_Ring
Hi @user46372. The Ring Community is a public forum, and personal information cannot be gathered here. Therefore, Ring Protect Plan issues cannot be resolved here. The next best step for your concern is to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
1
29-05-2023 19:07:16
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