U
user_c669a0
Accepted Solution
Spotlight cam not connected
hardwired-security-cameras
troubleshooting
Hi, yet another ring product failure. my camera over the garden has not worked since 26/6/24 when you go on this camera in the app it says downloading update please allow 15 minutes. Two hours later it still says the same. Any advise please.
30 •
2 •
1 •
16-07-2024 06:16:14
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user_c669a0. If your Camera has not updated after 15 minutes, try factory resetting the Camera and then reconnecting it to your Wi-Fi. To factory reset it, press and hold the set-up button on it for 20–25 seconds. Reboot your router as well. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
0
17-07-2024 06:58:19
•