Responses (2)

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  Tom_Ring

  Hi @f49970fbef67a782094a. Do you have an active Ring Protect Plan subscription? What is the interval you have selected for the Snapshots? What is the devices RSSI?

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  12-04-2023 03:55:05

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  G

  gregoriedore

  Hi all,  I also have an issue with the snapshots of my Floodlight Cam Wired Pro at night time. They look all blurred Any ideas? I tried to call the support phone number for France... it does not work ! Thanks

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  14-04-2023 11:55:42

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  Tom_Ring

  Hi @gregoriedore. The concern here looks like a dirty lens. This could be dirt or water drops. I suggest wiping the lens with a soft cloth and a mild cleaner. Also, the support number may be giving you an issue if you are calling from a cell phone and not a landline. I hope this helps.

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  14-04-2023 04:20:37

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  gregoriedore

  Hi Tom Thanks for your reply but here is a snapshot after cleaning the drops  Regarding the phone number… I do not have a landline, only a cell. Could you please share the phone number in international format (like +33 800 00 00 00)? Thanks

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  21-04-2023 04:44:27

• J

  Justin_Ring

  Hi @gregoriedore. I'm happy to chime in. Since you have cleaned the lens and it still appears to be blurry, the next best thing is to contact our support team to further assist. We only have the numbers available [here](https://support.ring.com/hc/en-gb/articles/213608406) to call for support. You can also reach out to our support team on social media by sending a private message to @Ring on Facebook or sending a direct message to @Ring on Twitter.

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  24-04-2023 05:08:05

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