Ring Stick Up Cam - Plug In (3rd Gen) - Critically Low Battery Message
I've had a stick up cam plug-in (3rd Gen) since January. It has been great up until a few weeks ago when I noticed that within the app and device section, it shows as Battery Critically Low. However this is a plug in cam, powered by a UK mains plug, so I am confused as to why it is advising a critically low battery. I have un-plugged the cam and tried various troubleshooting with no luck. I am wondering if anyone has had similar issues or if this is a known issue. Is there a solution to fix the issue? I have held of contacting customer support via Phone but nothing seems to be working. As I said it was fine for about 6 months and it has only suddenly started showing this message. I have lost some functionality such as live view as it tells me the device power is too low. Any help or advice would be greatly appreciated. Thannks
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22-08-2021 10:03:18
Responses (5)
- R
I had the same issue and I unplugged it like you suggested and the warning went away
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27-08-2021 01:31:57
- U
Same happened to me twice and realised if was down to heavy rain. Where you plug the power into the back if the camera isn't properly waterproof. I just dried mine out, plugged it back in and put a bit of tape around the outside to stop water re-entering. Problem solved.
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31-10-2021 12:21:37
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- M
The best first step is to double [check the power mode for your Stick Up Camera](https://support.ring.com/hc/en-us/articles/360045463592-Changing-power-modes-on-your-Ring-Stick-Up-Cam-3rd-generation-), in your Ring app. Many neighbors have also found success with checking on your Plug-In adapter connection at the Camera. Please ensure this is securely inserted, and also check the port to ensure there is no debris. For further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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22-03-2022 08:44:28
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- S
Oh my gosh.. please assume we are somewhat intelligent. Battery removed, unit plugged in, software set to plugged in yet it shows critically low on battery and I can't activate it remotely. This is NOT the case on the desktop software, only the app. Yes, I've uninstalled and reinstalled the app on my phone.
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18-08-2022 11:15:46
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UCaptain obvious!!! Too bad they could not tell us something we don’t know. My camera just died started with same issue.
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20-03-2025 03:35:16
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Sherri999
I have had this happen to me a few times. When I unplugged the camera, it fixed the issue. Luckily my camera is in a place I can reach it easily.
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23-08-2021 07:13:58
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