Ring Floodlight Cam Pro - Not detecting or missing motion at night

My floodlight cam stopped detecting motion a couple of months ago. I troubleshooted with Ring CSR on 2 separate occasions and they want me to try and replicate the issue including calling back at night and walking up and down the street/driving by etc. This is ridiculous. You can clearly see what once used to be detected now randomly does not get detected anymore (vehicles driving by, animals walking by on the snapshot capture but no video capture) even when my sensitivity is now maxed out (whereas it was only at 2/3 before and was able to capture the motion). Frustrating and a let down to say the least. I searched some older threads and seems to be happening to others too but no solutions have been provided.