Ring battery stick up cam won’t hard reset

Hi my ring battery stick up suddenly stopped working. After removing the battery recharging until 100% and inserting it still wouldn’t turn on. I then tried to hard reset the camera which also didn’t work. I then tried to deactivate the device and now I don’t know how to reactivate it or what to do. I have tried multiple times to recharge the battery and hard reset the camera by holding the orange button for 20-30 seconds but I get no blue light. I even bought a new battery thinking my old one was faulty but that still didn’t work. Whenever I try to insert the charged battery I sometimes get a solid blue light which then switches off after a few seconds. The hard reset doesn’t even seem to working. Please can someone help? I don’t know what to do