Privacy Cover

Just bought a brand new indoor Ring camera. 2nd Gen I believe. I set the camera up via the app and it said everything is successful. After installation there is no picture or anything. All it says is Privacy Cover on, please remove. I have done this. I've moved it to the left (unlocked) position and to the right (unlocked) position and I've even removed it entirely. Still the same error message. I have even tried re-setting it up via the app. Still same result. Any information would be greatly appreciated.