Floodlight Cam internal wiring.
I am concerned about the internal wiring of Floodlight Cam. Can someone please look at this wiring? The brown wire does not go to the terminal block as shown in all connection diagrams and videos. There is a very thin black wire going into the block but looks too small to take mains voltage. Can someone reassure me that it is wired correctly internally and safe to connect to mains? Thanks Phil.
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01-11-2020 11:38:47
Responses (1)
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Hi Caitlyn\_Ring, Thank you for your reply but I don't think I explained very well. I am confident to connect to the Floodlight Cam. My issue is with the internal wiring of the unit I have received. Is it possible for technical support to contact me (or me to contact them)? Preferably they will be familiar with the UK units. Many thanks Phil
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05-11-2020 09:39:48
C@Phil\_G No worries, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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05-11-2020 05:33:51
PHi Jon, No satisfactory response from Ring. However, having seen replies to questions on Amazon, the consensus was all the UK units are wired this way, so I have installed it this weekend and, so far, it is working. I am still extremely concerned about having to connect mains to such a thin black wire which contradicts Ring installation documentation and videos. I feel Ring should clarify or confirm this is safe and acceptable.
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18-11-2020 10:42:31
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Caitlyn_Ring
Hi @Phil\_G. You can find installation instructions for the Floodlight Cam in our Help Center Article [here](https://support.ring.com/hc/en-gb/articles/115001262186-Installing-Your-Floodlight-Cam). If you're still unsure after that, I'd suggest following up with our support team so they can take a look and help you with the more detailed questions. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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02-11-2020 04:03:48
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