‎Distorted color on flood light camera

English (UK)

Help

Community Home

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.

ReddDoc

Distorted color on flood light camera

My floodlight camera is now showing a pink image on 3/4 of the screen. The rest of the screen is normal. Cleaning the screen was no help. Firmware is up to date.

1928 •

0 •

17-08-2020 02:10:17

Responses (2)

M
Marley_Ring
Hey there, @ReddDoc. The best next step here is to reset your Camera by holding the setup button for 20 seconds. If there is an easy to access switch controlling this Floodlight Camera, please switch is off then back on. If these steps did not resolve this concern, our support team will be happy to help with more in-depth troubleshooting. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
0
•
18-08-2020 10:38:32
•
M
MThib
Having the same issue since last Wednesday. I will trying resetting the camera and advise shortly.
0
•
30-03-2021 02:42:46
•