Camera not working properly

My spotlight cam plus is not working correctly. In the health, it says that is online, with good WiFi signal, however it doesn't show any video. When I try to show live video it says that can't connect. When I restart the device from the app, it says that is updating. Once it finishes, I manage to turn on lights sometimes but it doesn't show video at all. After it starts having issues, I can't turn lights ON again. I tried everything to troubleshoot, but I can't find the way to make it work again. Camera is with wired power. All other cameras are working properly