Responses (5)

• M

  Murph1982

  If you chat with an advisor they will sort and refund you

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  23-08-2021 07:38:02

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• G

  Grazuncle

  This is interesting.. I'm wondering if you lose your recording when going from the free 30 days to paid. I read that some lost theirs.. I don't want that happening to me.. Eeek!

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  02-01-2023 12:15:15

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• U

  user32050

  I moved from a 30 day free trial to plan plus, I’ve just received an email saying the plan has cancelled and I will get a refund, I didn’t cancel and on my login the plan looks live with the next payment due February?

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  03-01-2023 06:40:19

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• G

  Grazuncle

  I hope you get this sorted :slight_smile: This is a bit worrying.. I'm coming to the close of my 30 day trial soon and see this has happened to others.. Is there some secret to doing this without any problems... I presume i can keep my trial recordings if I sign up to a scheme as User 32050 has?? I wanted to start this as a post but can't make a new post for some reason; only reply in other's posts. Curious

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  03-01-2023 11:16:11

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• J

  Justin_Ring

  Hi @Grazuncle. As long as you subscribe to a Ring Protect Plan before your 30-day trial expires, your recordings will not be deleted since there will be no lapse in coverage. If you wait to subscribe to a Ring Protect Plan after your trial has expired, then your recordings from the trial will be deleted. We have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan) on how to subscribe to a Ring Protect Plan. Hi @user32050. This is the Ring Community, a neighbor-to-neighbor support forum. You will have to reach out to our support team for further assistance on checking your account details for your Ring Protect Plan. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  05-01-2023 06:07:40

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  G

  Grazuncle

  that is comforting to know.. thanks If I got for a plan early does it carry on from the trial end date or cancel the trial end date and start fresh from application? So mny questions as a newbie.. sorry.

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  05-01-2023 08:43:03

  C

  Caitlyn_Ring

  Hi @Grazuncle. Purchasing a Ring Protect plan will not cancel your trial. The plan will begin once your trial period ends.

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  23-01-2023 03:25:33