Ring Protect Basic subscription Question
My Ring Protect Basic subscription expires on Oct 27th. I'd like to make sure that the plan DOES NOT automatically renew by canceling my plan. However, if I try to cancel my plan it acts like the service will terminate immediately rather than when it should expire, which would be Oct 27th. Is there no way to stop the auto renew at this point without stealing the last month of my service when I do it?
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29-09-2020 12:30:55
Responses (4)
- K
I have a Protect Basic Plan that covers my 3 single devices, I subscribed for each device on a separate occasion, gradually adding them and subscribing annually for each device, for the first device I paid annual amount and subscribed on the 7th Jan 2020, 2nd device paid annual amount and subscribed in May 2020, for the 3rd device subscribed and paid annual amount in September 2020. My yearly subscription for 2 devices shouldn't be expired at this time? So why Ring has charged my account £75 today for all 3 devices? It's not fair. I should be charged for 1 device at the time, just how I subscribed for them. Very unhappy customer. I won't recommend Ring to anybody.
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08-01-2021 03:31:06
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- K
I have a Protect Basic Plan that covers my 3 single devices, I subscribed for each device on a separate occasion, gradually adding them and subscribing annually for each device, for the first device I paid annual amount and subscribed on the 7th Jan 2020, 2nd device paid annual amount and subscribed in May 2020, for the 3rd device subscribed and paid annual amount in September 2020. My yearly subscription for 2 devices shouldn't be expired at this time? So why Ring has charged my account £75 today for all 3 devices? It's not fair. I should be charged for 1 device at the time, just how I subscribed for them. Very unhappy customer. I won't recommend Ring to anybody.
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08-01-2021 03:31:06
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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16-12-2023 09:14:57
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Caitlyn_Ring
Hi @APK17. That is correct, when you go to cancel a Ring Protect subscription, it will cancel it at that time rather than at a later date. In this case, it may be best for you to set a reminder or notification to cancel it before it renews on October 27th, that way you can make sure to save any videos you need before doing so. It is worth noting that whenever you cancel your subscription, you will receive a prorated refund for the remaining time left. You can read more on how to cancel your subscription in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan). I hope this information is helpful to you. :)
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29-09-2020 03:18:46
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