U
Accessing older recordings
battery-video-doorbell
troubleshooting
cs-support
My plan keeps videos for 180 days. I didn’t realise you had to check a box otherwise they are only kept for 30 days. There has been a serious crime committed and it could be really helpful to be able to access the older recordings. Is there any way of doing this?
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02-01-2025 08:04:14
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user63814
Sadly no. Ring are fraudulent in not telling you the default is set to 30 days and not the 180 they advertise. Only when people like yourself need to refer back do they find out.It's Ring's disgusting way of saving server space at the cost of us not being able to access footage we should be able to access by default.Same for the "Continuous Live View" isn't continuous. It stops after 20 minutes or so and asks if you want to continue......which is basically identical to the "Extended Live View" available at the lower cost, but of course they don't tell you this. Ring basically hide as much as they think they can get away with.
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02-01-2025 09:30:44
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