English

Ring App

Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
4
Streaming Error on iPods Only
troubleshooting
ios

Hi, Streaming Error when trying to view live view but only on my 2 iPods (ver 6 and 7) started a couple weeks ago. ALL 4 ipads work fine. Re Installed apps , rebooted router. No glory. Also want to note that snapshot works fine and viewing timeline works fine. Only live view and only ipods

432

0

2

12-10-2021 11:30:09

Responses (2)

  • M

    Hi there, @4dseibert! Try [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), designed for optimal access to live view. Please also ensure there is not a VPN enabled on your iPad. Feel free to let us know how this goes! :)

    1

    12-10-2021 06:02:20

    • 4

      Hi, thanks for the workaround with rapid ring. Worked! Wasn’t aware it even existed. Iv’e often thought the ring app was slow to respond. I want to add additional info that I discovered with this issue: Viewing live view on cameras in Alexa still works on the ipod Iphone and android phones not affected This appears to only affect Apple ipods with the Ring app. This issue has only started in the recent past

      1

      22-10-2021 07:39:36

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members