Ring Mobile App not Updating Mode Across Devices
Hello, Myself and my wife both have the Ring application on our iPhones logged into the same primary account. However, whenever my wife changes the mode from Home to Away, it does not sync and instead still shows as Home when I open up my app. Although I know there are some features such as snooze which is specific per device, I would have thought the mode the system is in is not specific per device. This issue in turn causes the cameras enabled usually in Away mode to be inaccessible on my device but they are active on hers. I have to instead go change the mode to Away from my side as well for it to show correctly which seems redundant and inefficient. Anyone else have this problem? Also, slightly off topic, is there a way to have my wife log in via her own account but with full administrative rights and usage experience, this is the reason we have to log in using the same account? Thanks, Ron
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03-11-2021 03:06:56
Responses (3)
- TE
@Ron73 @Tom_Ring I just spotted your post. I too have noticed this and it is very annoying. Changing modes on one phone logged into the same primary account as a spouse, does NOT update that mode on the spouses phone causing a lot of confusion. This seems to be a simple fix. Tom, and you bring this to the attention of your team?
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06-07-2023 06:31:19
- J
Hi neighbors. As Tom mentioned, try force-closing the Ring app and reopening it to see if it shows the correct mode. You also want to make sure that the other user has the latest version of the Ring app and disable any active VPNs on the phone. Also, verify that the Ring app has Background App Refresh toggled on in the phone's settings. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to further investigate. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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07-07-2023 11:32:28
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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06-08-2023 11:33:16
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Tom_Ring
Hi @Ron73. Does this still happen if you force close the Ring app and then open it back up? Being logged in on multiple devices shouldn't prohibit Mode Changes. Additionally, you do have the option to have your wife logged in as a Shared User. Shared Users still have access to most of the features in the Ring app. You can learn more about the Shared User process in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles). I hope this is helpful!
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05-11-2021 05:37:27
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