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Q

Querty

Mac OS Ring app ID-ed as Traps Wildfire

I got notified to update the app today, 1/29/2020, I don't know for which version. After it the update was installed my PaloAlto Traps app blocked Ring from running as Traps identified Ring as malware, in Wildfire category. Traps Prevention ID is "29f81c0b-38e1-42f5-ac70-2b53d827b1e1" . Ring app would instantly be terminated everytime I try to run it, so I do not know which version it is. Please see attached screenshot. I even uninstalled and reinstalled Ring app, but would face the same issue. Btw, the download link "dfcx7htjjr1xw.cloudfront.net" also gets flagged by Safari as suspicious. Please help. ![Screen Shot 2020-01-29 at 9.29.35 AM.png|555x541](upload://5gdxMiHMedkhW9ys0yF9XfewsYN.png)

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29-01-2020 06:44:18

Responses (1)

  • Q

    Querty

    Hi Ring support, Do you have a resolution for this, I'm seeing the same with the version here [mac ?](https://ring.com/mac) Traps just simply termitates it.

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    20-02-2020 06:31:37

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      DV

      Dash-V

      I'm seeing the exact same thing. ![Screen Shot 2020-02-27 at 3.21.42 PM.png|1116x1084](upload://5zhN1A2gnjCeOtyXk7EPVSx3NAs.png)

      0

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      27-02-2020 08:23:14

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